Client Testimonials - Denver
"Hi Kris & team - Often times, people will take the time to write an email to complain about something, but don’t take the time to give kudos when they’re due… and they’re due! I am very impressed with the team’s efforts & accomplishments, quality of respondents, and the show rates on this round of research as well as the previous round in all markets! In the past 16 years, I’ve managed my fair share of qualitative projects and worked with a lot of different recruiting companies & facilities. Without a doubt, Plaza is doing an outstanding job. (When I say Plaza, I mean the folks doing the work.) From start to finish including, but not limited to… bid requests/project feasibility, holding dates/freeing updates, prompt responses to emails, client needs, client-facing staff/hostess, facility, quality respondents, excellent/best show rates, signed respondent forms sent back, invoicing quickly... is above and beyond others and I thank you and your team for that. Many thanks!"
"Fantastic job following up with our respondents and meeting our needs! The team in Denver did an amazing job handling our recruit, which we had to change just days before the groups. They all did an amazing job! Thank you to all your staff - you did a wonderful job with maintaining our group flow with both parents and kids. We know it was extra work, but your staff never hesitated and things went off without a hitch in both locations. We choose Plaza whenever we can. Our projects are always well handled, the recruits are solid and their staff is so professional. Thank you all for your hard work - we'll definitely be back!"
"The bid was provided very promptly and both costs and timing were clear. I can't say enough good things about Nicolas, my PM on this study. His responsiveness, engagement, and dedication to a lengthy project with lots of moving parts was truly exceptional. He employed thoughtful problem solving when there were challenges, asked great questions when clarification was needed, and delivered updates punctually, so I never had to wonder what our status was during the project. Outstanding respondents who were perfectly on target for our research! Many thanks to Kris and Nicolas for providing truly best in class engagement, service, and deliverables. I will be very glad to return to Plaza for future project work! In addition to providing this feedback to you, I will also provide it to my vendor management specialist so that she is encouraged to reach out to you on projects that I'm not managing, as well."
"Just wanted to say thank you! The research is Denver went super well and myself and the client were really happy.Thank you for making things go smoothly in terms of the recruit and the facility experience."
"Plaza did an amazing job at recruiting the chronic disease sufferers. I don’t know how they found these people but they all qualified, were (mostly) articulate and we had a great show rate. Only 2 cancellations on the first day. The clients and the moderator are extremely pleased."
"Just wanted to express my gratitude once again. I cannot fault anything, everything was great and you have great staff who are fantastic at what they do. One of the best viewing and recruitment experiences I’ve had in 23 years doing this".
"Hi Samantha - Just a quick follow-up that each of the brokers were exceptional. All were engaged, provided great feedback and thoughtful responses. Your oversight on this study was fabulous as was your communication. It has been a pleasure working with you and I truly look
forward to another opportunity to work with you in the future! With sincere gratitude & appreciation,