"I just wanted to thank BOTH of you for the amazing experience the team and I had with you this week. The recruiting was top-notch - with a short timetable, no less; show rates were terrific .. and don’t think the client didn’t notice and comment on that! And a HUGE SHOUT-OUT to Barbara at the front desk. She was cognizant of which respondents were potential issues (and she was dead on!). But more than that, she should join the circus, she could be a mega star, given the way she could really JUGGLE THINGS! It turned out that we changed waiting room pre-read/exercise materials for virtually every session – that meant printing out, copying, distributing … and instructing respondents. She was never flustered or fazed, remaining calm, smiling and accommodating with pressure under extreme fire!
Many thanks to all!"
"Hi Kris & team - Often times, people will take the time to write an email to complain about something, but don’t take the time to give kudos when they’re due… and they’re due! I am very impressed with the team’s efforts & accomplishments, quality of respondents, and the show rates on this round of research as well as the previous round in all markets! In the past 16 years, I’ve managed my fair share of qualitative projects and worked with a lot of different recruiting companies & facilities. Without a doubt, Plaza is doing an outstanding job. (When I say Plaza, I mean the folks doing the work.) From start to finish including, but not limited to… bid requests/project feasibility, holding dates/freeing up dates, prompt responses to emails, client needs, client-facing staff/hostess, facility, quality respondents, excellent/best show rates, signed respondent forms sent back, invoicing quickly... is above and beyond others and I thank you and your team for that.
"Just wanted to say thank you for the hard work from you and your staff. The groups were great and I appreciated all the help. The woman who packaged dinner for me was so kind.
"We have worked with many Plaza sites over the past several years and they are always very responsive; we have always had excellent interactions with the staff in Houston, particularly Richard Esparza. Richard goes above and beyond to ensure our project needs are met, both during planning and while on site. Our study had challenging recruiting criteria so required more than typical communication during the project. We appreciate the partnership mindset. Our experience with Plaza sites has been very positive. though the recruiting can be challenging at times, Plaza always comes through. We appreciate the partnership we have fostered with Plaza these past years.
"Thanks so much for a wonderful couple of days in Tampa - fantastic respondents and 100% show on shop-alongs. Your whole team made our research endeavor such a success, thank you for all the effort you shared to make it so! Looking forward to the
"I needed the costs the same day, it was a really tricky thing to cost for, but they came very quickly and everything was covered. Lindsay was very clear with everything and very accommodating; the PM was fantastic, every email was responded to even if was to just say it had been received. It was such a relief working with someone who was on point the whole way through, when it was such a high profile piece of work for us. Everyone was recruited to a high spec. We were asked to pre-screen everyone ourselves as we were looking for people to have the right attitude which is hard to recruit for. The participants we got back were brilliant and any issues were dealt with promptly. Because of this experience we have already commissioned a project with Plaza San Fran. We will be using Plaza as our go to in the US whenever possible. I really can’t tell you just how impressed both myself and the wider team have been with everyone there."
"Fantastic job following up with our respondents and meeting our needs! The team in Denver did an amazing job handling our recruit, which we had to change just days before the groups. They all did an amazing job! Thank you to all your staff - you did a wonderful job with maintaining our group flow with both parents and kids. We know it was extra work, but your staff never hesitated and things went off without a hitch in both locations. We choose Plaza whenever we can. Our projects are always well handled, the recruits are solid and their staff is so professional. Thank you all for your hard work - we'll definitely be back!
"Kris is amazing! I hear back immediately and Kris always is very thorough with info regarding recruiting and facility. Shout out to Diana for pulling off this difficult recruit! She updated me frequently on the status, used creative methods to reach out to meet quotas, and found excellent participants that gave us some great insights! My team had only rave reviews from the service they received. Thank you to all on-support staff for going above and beyond to make our study happen! I love this team! I have been referring Plaza Houston to my colleagues for Houston studies. Thank you for providing an amazing experience and setting the bar for my vendors so high!"
"The bid was provided very promptly and both costs and timing were clear. I can't say enough good things about Nicolas, my PM on this study. His responsiveness, engagement, and dedication to a lengthy project with lots of moving parts was truly exceptional. He employed thoughtful problem solving when there were challenges, asked great questions when clarification was needed, and delivered updates punctually, so I never had to wonder what our status was during the project.Outstanding respondents who were perfectly on target for our research! Many thanks to Kris and Nicolas for providing truly best in class engagement, service, and deliverables. I will be very glad to return to Plaza for future project work! In addition to providing this feedback to you, I will also provide it to my vendor management specialist so that she is encouraged to reach out to you on projects that I'm not managing, as well."
"Susan Trace provides timely on point bids; Michelle is amazing and does a wonderful job. Beatrice did an excellent job. We were just saying yesterday that she is one of the best PM's that we work with anywhere! Beatrice and team did an amazing job of finding who the clients wanted to see. Plaza is my go-to and this research once again confirmed why I reach to you first!"
"I really want to thank each of you for all you do for us throughout the year. It is really a pleasure to work with people that take
pride in what they do. I have been doing this a long time and I must admit the Houston facility is the best facility I have worked with. Thanks! And for Kris, thanks for being flexible with our continual changes and going the extra mile to meet all my client’s needs. Your hard work reflects positively on my organization."
"Lindsay was awesome to work with and gave great feedback and suggestions for the difficult recruit; I really felt like Haley was an extension of my team. She anticipated my needs and was very quick to respond to my emails and questions. A major plus for me was no errors on the profile grids. I spend a lot of time asking recruiters questions b/c something is missing or there are errors. The profile grids were perfect which made things on my end a lot easier. Fabulous experience. Looking forward to working with Haley & Lindsay again soon!"
"I wanted to say THANK YOU from the full team. You have made the travel, long days, late evenings, and adjusting to a different plan when participants canceled or didn’t show up, much easier for us. We could focus on our Study and let you do what do you best, recruit! This has been a very positive experience for the team. Most of the team had not done this before and have now been spoiled! We wouldn’t hesitate to come back to San Diego and work with the Plaza Research team!. Please let the rest of your team know how much we appreciate their efforts! Thanks again and best wishes to the Plaza Research team for a wonderful holiday season."
"Just wanted to say thank you! The research is Denver went super well and myself and the client were really happy.Thank you for making things go smoothly in terms of the recruit and the facility experience."
"Plaza did an amazing job at recruiting the chronic disease sufferers. I don’t know how they found these people but they all qualified, were (mostly) articulate and we had a great show rate. Only 2 cancellations on the first day. The clients and the moderator are extremely pleased."
"Amy is always amazing to work with!! The hosts/hostess were very congenial and attentive".
"Great job by the team on sending updates, providing replacement where needed and completing project on time; Amy is a great partner. Another fine job - you are my go to team!"
"Bethany and The Entire Plaza Research Paramus Team: Now that we have completed another successful research project, I would like to take a moment to sincerely thank everyone involved at Plaza Paramus for their wonderful support during the past 2 days of in-depth interviews. The facility fit our needs perfectly, recruiting was excellent, the participants were very engaged and the insights we collected were invaluable. As always, the support, cooperation and attention to our needs by Team Plaza was top-notch.
A full show rate for this project! Thanks again for making this recruiting process so transparent and smooth, it was great working with you!"
"Just wanted to say thank you to the staff at our Houston facility for going above and beyond for us. From ensuring we had food to cleaning up dishes regularly to offering little things to make us more comfortable, they were clearly trying to be amazing hosts. They made us feel so welcomed and cared for. Thank you!"
"Plaza Research offers quality service from start to finish. In our initial strategic discussions, they shared thoughtful ideas about leveraging our clinician and consumer audience research. And throughout recruiting, on-site management and post-program wrap-up, they were professional and courteous. We would definitely work with them again".
Kathleen Leigh Lewarchick
Vice-President, Marketing - NasoNeb®”